Are there any driver restrictions?
To be covered by our insurance, all drivers must
- Be aged between 25 and 75
- Have held a full UK or EU driving licence for a minimum of 2 years
- Have not had their licence suspended for any period within the last 3 years
- Have not been involved in more than one fault incident within the last 3 years
- Have no more than 2 convictions with a maximum of 3 points per conviction.
Please note however that we are happy to discuss any individual exceptions to the criteria above with our insurers and can often be flexible in known circumstances.
What documentation do I need to provide?
Customers driving the Herdy Campervan must provide;
- Both parts of their valid UK or EU driving licence
- Their national insurance number, or valid driving licence check code (this is required for a DVLA check on the driving licence)
- 2 utility bills providing proof of address dated within 3 months of the hire date
Ideally, these should be forwarded by email at least one week prior to the hire date to allow time for the insurance checks to be carried out.
Can we add an additional driver?
Additional drivers can be added to the insurance cover at no extra cost but would need to provide all the necessary documentation at check in.
Can I bring a dog?
For the enjoyment of all our customers, we have chosen to keep Herdy Campervans pet free.
Will I be shown around my Herdy Campervan when I collect it?
Please allow around an hour when you collect your Herdy Campervan so we can go through the paperwork and show you around your vehicle. We will do our best to help you get the most from your camping adventure.
What should I bring along?
We have put together a printable inventory for the Herdy Campervan, together with a check list of items you may want to bring with you.
What happens if we breakdown?
Your Herdy Campervan is covered by 24 hour VW Roadside Assist 0800 777 192. This includes roadside assistance, vehicle recovery, onward travel and European assistance. If the van cannot be repaired, we will refund the remainder of your holiday.
What should we do if we have an accident?
In the event of an accident, please let us know as soon as possible, ensure all details are recorded and, if possible, take photographic evidence. It’s all useful information.
How does the Camping and Caravanning Club Privilidge Scheme work?
Herdy Campervans have signed up to the Camping and Caravanning Club’s Privilidge Scheme so that you can benefit from up to 30% discount if you book a pitch on any of the Club Sites and up to 15% discount if you book with any of their Camping in The Forest Sites. You will find a copy of the Camping and Caravanning Guide, which lists all of the participating sites, in the information folder in your Herdy Campervan. All you have to do is show the Privilidge key fob for your van when you check in at site to claim your discount. To book in advance, simply pop online, or call the Club’s service centre numbers 02476 475426 for Club Sites, or 02476 473008 for Camping in The Forest Sites.
Will I need to refill the gas bottle?
Herdy Campervans are stocked with a spare gas bottle so you should not run out of gas. In the unlikely event that you do have to pay to swap a bottle over, please keep your receipt and we will gladly refund the cost on your return.